Local Service providers offer critical knowledge and a personal touch to set themselves apart.
It can be difficult to choose between the mob of cleaning companies vying to work in your building. They may all seem the same, offering the same services at similar price points. The larger regional and national chains may be able to compete on price and offer you the best deal, but are they really offering the best service?
Three Benefits of Working With Local Service Providers
1. A More Personal Approach
You expect high quality service when you contract a new company to clean your facility. As a local business we fight harder for every contract we win, and we go the extra mile to keep our current customers happy. By carefully selecting the products we use, the employees we hire and performing quality checks on service being done in your building, we do everything we can to assure your building is receiving the best clean every night.
We have systems in place for things go wrong, we're ready at a moments notice to make things right with you. As a local business, our senior management keep their ears to the ground to ensure our team is doing their best work and keeping our clients happy.
2. Simple and Effective Communication
Being able to reach key decision players from your service provider makes a world of a difference. With local businesses, you aren’t dealing with the tedious slew of middle management found within major corporations. With a single call you could be on the phone with our president who will effectively mobilize our team to remediate any gaps in our service.
As well as strong external communications with our customers, our team works every day to improve our internal communication. Our simpler chain of command allows us to connect quicker, meaning less down time between deficiency and remediation for you.
3. Prompt Deficiency Remediation
We would be lying if we promised you'd never experience deficiencies in your building, we do however promise to make things right when remediation is necessary. Upon notice of deficiencies in a building, our team moves quickly and effectively to assess the issue. Our team of area managers are expert cleaners and adept at handling new situations as they arise.
We also rely on our quality assurance manager who performs monthly inspections in every building we serve. Paired with our quality assurance reporting system, our team can address problem areas in your facility and preemptively avoid issues in your building. This saves you time and hassle, leaving you more time to deal with more pressing concerns.
Summit Is Your Trusted Local Service Provider
We take pride in being the local team who is always there for our customers. We make it our priority for our clients to know that we’re easy to reach and always ready to help. Our senior management are directly involved in our customer relationships and sales process.
As a local cleaning company we have our work cut out for us if we want to get ahead of the pack. We compete with large cleaning chains as well as other local cleaning companies with every contract. Through this struggle we've learned that building and developing strong relationships with our customers help us deliver better cleaning services for current and future clients.